1. Introduction & Definitions
These terms and conditions apply to all work carried out by Dorset Plumbing Ltd (Company Reg. 14237190, VAT 429486262) of Bayside Business Centre, 48 Willis Way, Poole, Dorset, BH15 3TB, including work carried out under our trading style Dorset Air Conditioning.
In these terms, “we”, “us” and “our” mean Dorset Plumbing Ltd. “You” and “the client” mean the person, company or organisation instructing the works. “Works” means all plumbing, heating, gas, boiler, air conditioning, servicing, repair, maintenance and installation services we provide.
We are Gas Safe registered (No. 943146). Our air conditioning and refrigerant handling work is carried out under Refcom F-Gas company registration REF1022420.
2. General
All estimates, work authorisations and instructions given by either party are governed by these terms. They supersede any other terms and conditions unless expressly agreed otherwise in writing by a director of Dorset Plumbing Ltd.
All prices include parts supplied by us. We do not fit parts, appliances or equipment supplied by the client — including boilers, air conditioning units, taps, sanitaryware or controls — unless agreed in writing prior to works commencing. Where we do agree to fit client-supplied items, no warranty or guarantee of any kind is given on those items or their suitability, and our labour guarantee does not apply to faults arising from them.
No modification to these terms shall be effective unless made by express written agreement between the parties.
3. Access, Preparation & Site Readiness
To allow us to carry out works safely and efficiently, you are responsible for ensuring the property is ready before our engineer arrives. This includes:
Clear the working area — Worktops, shelves and any items stored around or on top of the boiler, cylinder, plant, air conditioning unit or appliance being worked on must be cleared before our engineer arrives. For air conditioning works this includes clear access to the internal unit position, the external unit position, and the pipework route between them.
Empty cupboards and storage areas — Under-sink cabinets and any other storage the engineer will need access to must be emptied in advance. This is the client’s responsibility, not the engineer’s.
Ensure isolation points are accessible — The stopcock, gas meter, electrical consumer unit and any other shut-off points must be accessible and operational before we arrive.
Remove obstructions — Any furniture, flooring, planting or personal belongings that may obstruct the works — internally or externally — should be moved before our visit. We do not move personal possessions as part of our service.
Utilities must be available — A clean water supply and mains electricity must be available throughout the works.
External access — For air conditioning installations and servicing, safe access to the external unit location must be available. Where units are installed at height, on flat roofs or in restricted locations, any scaffolding, access equipment or permissions required (including landlord, freeholder or management company consent) are the client’s responsibility unless expressly included in our quotation.
Please note: Failure to have the property suitably prepared may result in additional time being charged at our standard hourly rate, or the job being rescheduled — including on emergency call-outs. On emergency visits, preparation time may be limited, but the expectation for site readiness remains the same.
4. Kickboards, Panels, Casings & Structural Restrictions
Where access to pipework, cables, refrigerant lines or appliances requires the removal of kickboards, bath panels, boxing, ceiling tiles, plasterboard or any other fixed or semi-fixed structure, the following applies:
►We will take all reasonable care when removing such items, but we cannot accept liability for damage to materials that are already cracked, split, brittle, weakened or deteriorated prior to our visit.
►Older or previously damaged panels and kickboards may not withstand removal and refitting. We will advise you where we believe this to be the case, but any damage arising from pre-existing weakness is not our responsibility.
►Where a kickboard, panel or casing cannot be refitted to its original condition due to pre-existing damage, replacement or repair is not included in our quoted price unless specifically stated.
►We do not carry out plastering, tiling, carpentry, redecorating or any making-good of structural finishes as part of our standard service. Where access requires cutting or core-drilling into walls, floors or ceilings — including penetrations for refrigerant pipework, condensate drains and flues — reinstatement and decorative making-good is the client’s responsibility unless separately agreed in writing.
5. Mess, Dust & Working Conditions
Certain plumbing, heating, air conditioning and installation works will inevitably generate some degree of mess, dust, debris or disruption. This is a normal and unavoidable part of the job. Please be aware of the following:
►Drilling, core-drilling, cutting and pipework can produce dust and debris. We recommend removing or covering any items of value in the immediate working area before our engineer arrives.
►Our engineers use dust sheets where practical, but these cannot guarantee complete protection against all dust, debris or drips.
►Water may need to be turned off to part or all of the property during the works. We will advise you where possible.
►Floorboards or access panels lifted during works will be replaced, but we do not guarantee an invisible finish, particularly on older or previously damaged flooring.
►Air conditioning installations require pipework, cabling and condensate runs between the indoor and outdoor units. Unless a concealed route is expressly quoted, pipework will be run surface-mounted in trunking by default. The colour and routing of external trunking will be as reasonably determined by our engineer on site unless agreed otherwise beforehand.
►Minor marks or scuffs that occur as a result of accessing tight spaces will be minimised where possible, but cannot always be entirely avoided. We are not liable for minor cosmetic marks of this nature.
If you have concerns about any particularly delicate surfaces, fixtures or belongings near the working area, please make our engineer aware at the start of the visit.
6. Estimates & Fixed Quotes
6.1 — Estimates are not fixed-price quotations. They are based on information available at the time of issue and represent our best assessment of likely costs. Final charges will reflect the actual time, materials and circumstances of the job.
6.2 — Fixed quotes are binding only where confirmed in writing as a fixed price. All estimates expire 14 days from the date of issue. We reserve the right to adjust prices where material or equipment costs have increased since the estimate was given, unless a deposit has been paid to secure parts or equipment.
6.3 — If unforeseen additional works become necessary once a job has started, our engineer will make every effort to contact you before proceeding. Where you are unreachable and stopping would cause significant disruption or risk, we will proceed on a reasonable basis and advise you of any additional cost as soon as possible.
6.4 — Any delays caused by the site not being ready, access issues or incomplete preparation may result in additional charges at our standard hourly rate.
6.5 — Boiler installation estimates are based on a standard like-for-like replacement. Removal of cold water storage tanks, header tanks or other redundant components is not included unless specifically stated. Existing condense pipework will only be replaced where the previous boiler was non-condensing. Boiler installation prices assume the existing system pipework — including any microbore pipework — is retained as found; pipework upgrades are not included unless expressly stated in the quotation (see clause 10.11).
6.6 — Gas safety inspections: it is the client’s responsibility to notify us of the number of gas appliances at the property, confirm whether a carbon monoxide alarm is fitted, and ensure any boxing around flues is removed prior to our visit. Errors on certificates must be reported within 30 days of issue.
6.7 — Boiler installation scope — external system components: Where a boiler is installed (of any type — combi, system or conventional/heat-only), the quoted works cover the boiler unit and its direct connections only. External system components that were not supplied or installed by us as part of the agreed works are excluded from both the installation price and our labour guarantee. These include, but are not limited to: circulating pumps, motorised valves, zone valves, programmers, time clocks, thermostats, room stats, wiring centres, hot water cylinders, immersion heaters, feed and expansion tanks, pressure relief valves, expansion vessels, and associated electrical wiring and controls. We accept no responsibility for the performance of, or faults arising in, any such components where they were pre-existing and not included in our written quotation. If we identify system components that require replacement or upgrading to support the new boiler’s correct operation, we will notify you and provide a separate price for those works.
6.8 — Bathroom and wet-room wall panel / tiling scope: Where a quotation refers to the installation of wall panels, Aquaboard, tiling or similar wall finishes “throughout”, this means to all wet areas (i.e. areas directly exposed to water from showers, baths or basins) and to any areas from which existing tiles, panels or wall finishes have been removed as part of the agreed works. It does not mean every wall or surface within the room unless the quotation expressly states full-room coverage with specific dimensions or a drawn layout. Where the client requires coverage beyond wet areas and areas of removal, this must be agreed in writing and priced separately before work begins.
6.9 — Air conditioning installation scope: Air conditioning quotations cover the equipment, pipework runs, condensate arrangement and works expressly described in the written quotation only. Unless specifically stated, quotations do not include: upgrades to the property’s electrical supply or consumer unit; a dedicated electrical circuit where none exists; scaffolding or specialist access equipment; structural surveys or calculations; landlord, freeholder, management company or planning permissions; condensate pumps where a gravity drain is assumed; concealed or chased-in pipework; or redecorating and making-good. Quotations are based on the site conditions visible or described at the time of survey. If conditions on the day differ materially (for example concealed obstructions, unsuitable wall construction, or inaccessible routes), additional costs may apply and will be advised before proceeding wherever practical.
6.10 — Cooling and heating performance: Equipment is selected in good faith based on the room sizes and usage described to us. Air conditioning performance is affected by factors outside our control, including glazing, insulation, solar gain, occupancy, open-plan layouts and doors or windows being left open. We do not guarantee that a specific temperature will be achieved or maintained in all conditions, and undersizing arising from information not disclosed to us at survey stage is not our responsibility.
7. Equipment Availability, Delivery, Substitution & Installation Dates
7.1 — Any installation, delivery or start date we give is a genuine estimate made in good faith, but it is an estimate only. Time shall not be of the essence for the performance of any works.
7.2 — We rely on third-party manufacturers, distributors and merchants for the supply of boilers, air conditioning units, cylinders, parts and materials. Availability and lead times are outside our control and can change without notice. This applies in particular to air conditioning equipment, where periods of high demand — such as heat waves — regularly cause industry-wide stock shortages, allocation restrictions and extended manufacturer lead times.
7.3 — Where equipment or materials are delayed, discontinued or unavailable through no fault of ours, we may: (a) reschedule the installation to the earliest reasonably available date; and/or (b) offer alternative equipment of equivalent or better specification, with any price difference agreed with you before substitution. We will keep you informed of any material change to your expected installation date as soon as we reasonably can.
7.4 — We accept no liability for any loss, cost, inconvenience or expense arising from a delayed start or installation date caused by stock shortages, supplier or manufacturer delays, courier failures, product recalls, or any other circumstances beyond our reasonable control. This includes, without limitation, time taken off work, alternative heating or cooling costs, tenant or guest compensation, and loss of income. Nothing in this clause excludes liability we cannot lawfully exclude.
7.5 — A delay caused by circumstances beyond our reasonable control does not entitle you to cancel the contract or recover your deposit, except as set out in clause 7.6.
7.6 — If we are unable to start the works within 60 days of the originally estimated start date due to circumstances beyond our reasonable control, and no alternative equipment or date can reasonably be agreed, either party may cancel the affected works in writing. In that event we will refund any deposit paid, less the cost of any non-returnable equipment or materials already ordered specifically for your job and any works already carried out. This shall be your sole remedy in respect of the delay.
7.7 — Deposits paid to secure equipment fix the price of that equipment against manufacturer increases. Where no deposit has been paid and equipment prices rise between quotation and order, clause 6.2 applies.
7.8 — Agreement to alternative equipment: Where we offer alternative equipment under clause 7.3 and you accept that offer, your acceptance forms a binding variation of the contract, and the alternative equipment replaces the originally quoted equipment for all purposes — including the agreed price and installation date. Acceptance may be given in writing, by email, by text or WhatsApp message, or verbally, including during a telephone call. All calls to and from Dorset Plumbing Ltd may be recorded, and call recordings may be relied upon as evidence of your instructions and agreement. Once the alternative equipment has been ordered, delivered or installed on the strength of your acceptance, a change of mind does not entitle you to a refund, exchange or reinstallation of the originally quoted equipment; any subsequent change you request will be treated as a cancellation or variation under Section 9 and charged accordingly. This clause does not affect your statutory rights, including your rights where equipment is faulty, not as described, or not of satisfactory quality.
8. Pricing & Payment
8.1 — All prices are exclusive of VAT unless otherwise stated. VAT at the prevailing rate will be added to all invoices.
8.2 — Where work is carried out on a day-rate basis, you agree to pay our standard labour rate as published on our website, plus the cost of any materials, parking, congestion charges or other reasonable expenses incurred.
8.3 — Payment is due in full on the day of completion unless you are an approved account customer. We reserve the right to require payment by card on the day.
8.4 — For boiler and air conditioning installations, a deposit may be required before equipment is ordered. The balance is due on the day of completion. Where an installation runs over more than one day, we may invoice for equipment and materials on delivery to site, with labour invoiced on completion.
8.5 — Late payment (more than 7 days after invoice date) will attract an administration charge of £25.00 + VAT. Interest will accrue at 4% above the NatWest base rate from the due date until full payment is received.
8.6 — Any discount applied to a quotation is conditional on payment being received on the day of completion. Account customers who allow any invoice to become overdue may have their account terms revoked immediately.
8.7 — We are not liable for parking fines incurred while working at your property. It is your responsibility to ensure our engineer can park legally within a reasonable distance of the work address.
8.8 — All equipment, parts and materials remain our property until paid for in full. Until then, we reserve the right to remove any equipment supplied by us in the event of non-payment, and to withhold commissioning documentation, warranty registration and certificates.
9. Cancellation & Missed Appointments
9.1 — We require a minimum of 24 hours’ notice to cancel or rearrange an appointment. Notice given in less than 24 hours may result in a cancellation charge equivalent to the time allocated for the job at our standard day rate.
9.2 — Where parts or equipment have been ordered or collected specifically for your job, the full cost of those items will be charged in addition to any labour cancellation charge, regardless of notice given, unless the supplier accepts a return (in which case any restocking or return charge will be passed on).
9.3 — For jobs valued over £1,000: once a start date has been agreed and confirmed, cancellation by the client will incur a charge to cover all losses, costs and materials already incurred by us, including time allocated to the job that cannot be recovered.
9.4 — Where you have statutory cancellation rights (for example under the Consumer Contracts Regulations 2013 for contracts agreed away from our premises), those rights are not affected by these terms. If you ask us to begin work within any statutory cancellation period, you agree to pay for works carried out and materials supplied up to the point of cancellation.
10. Guarantee & Warranty
10.1 — All labour carried out by us is guaranteed for 12 months from the date of completion, subject to the conditions below. Manufacturer warranties on parts and equipment are separate and subject to the relevant manufacturer’s terms, including any registration and annual servicing requirements.
10.2 — The guarantee is void if:
►The work has been subject to misuse, negligence or interference.
►The work has been modified, repaired or tampered with by anyone other than a Dorset Plumbing engineer.
►Full payment has not been received.
10.3 — If you are not satisfied with the works, you must notify us in writing within 6 months of completion and allow us to inspect and carry out any necessary remedial action before engaging any third party. We will not reimburse third-party costs incurred without giving us this opportunity. This clause does not limit your statutory rights.
10.4 — No guarantee is offered for: powerflushes (except as set out in clause 10.10), drain and waste clearances, tap washer replacements, temporary repairs, or any work on installations over 10 years old or of below-standard quality.
10.5 — Silicone, mastic and sealant work carries no long-term warranty. Any deterioration or cracking should be reported and addressed promptly to prevent water ingress.
10.6 — Servicing and repairs — all appliances: Our guarantee on any service or repair extends only to the specific parts replaced and the specific fault repaired. A service is an inspection and maintenance procedure, not a warranty of the appliance’s overall condition, and does not guarantee against future breakdown. When servicing, repairing or shutting down a boiler or air conditioning system, pre-existing or ageing components can occasionally fail during or shortly after the process; we are not responsible for unrelated failures of this nature.
10.7 — Air conditioning warranty conditions: Extended manufacturer warranties on air conditioning equipment are conditional on the system being serviced at the intervals the manufacturer requires, by an F-Gas registered company. Failure to maintain the servicing schedule may void the manufacturer’s warranty; we accept no liability where warranty cover is lost for this reason.
10.8 — Refrigerant and re-gassing: A correctly installed and sealed air conditioning system does not consume refrigerant. Low refrigerant indicates a leak. Where we are asked to top up or re-gas a system we did not install, this is a temporary measure, not a repair, and carries no guarantee — the refrigerant may be lost again through the existing leak. Leak detection and repair is a separate chargeable work. We will not knowingly re-gas a system with an unrepaired leak where doing so would breach F-Gas Regulations.
10.9 — Condensate: Condensate drains, pumps and terminations are guaranteed as installed. Blockages arising from environmental causes (algae, debris, insects) after installation are a maintenance matter and are not covered by the installation guarantee.
10.10 — Power flushing and chemical cleaning: A power flush is a remedial cleaning process carried out on systems that are already contaminated with sludge, scale or debris. It is not a repair, and its outcome depends on the age, design and condition of the system. By booking a power flush you accept the following:
►We cannot guarantee that a power flush will clear all blockages, restore circulation to all radiators, or resolve the symptoms it was booked to address. Severely compacted sludge, corroded pipework and microbore systems (see clause 10.11) may not respond to flushing. The full price of the flush remains payable regardless of outcome.
►Removing sludge can expose pre-existing corrosion. Sludge and debris frequently mask pinholes, weak joints and thinned radiator walls; once cleaned, these may begin to leak. Leaks or radiator failures occurring during or after a power flush arise from the pre-existing condition of the system, not from the flush itself, and we accept no liability for them or for any resulting damage. Where we consider a system too corroded to flush safely, we will advise you before proceeding.
►Radiator valves, TRV pins, automatic air vents and other moving components can stick or fail when disturbed during flushing. Replacement of such components is a separate chargeable work.
►Where a power flush does not resolve the issue, further works (such as pipework alterations, radiator replacement or component replacement) will be recommended and separately chargeable. A power flush is not a substitute for replacing components that have reached the end of their life.
►The flush is guaranteed for 12 months against chemical degradation only, and this is conditional on the system being left with the correct inhibitor level and any magnetic filter fitted being maintained. We offer no guarantee against rebalancing requirements after the first 30 days, and no guarantee against future sludge formation, which depends on the ongoing condition and maintenance of the system.
10.11 — Microbore pipework (6mm, 8mm and 10mm): Microbore central heating pipework is inherently prone to restriction and blockage from sludge, magnetite and debris due to its small internal diameter. Where a property has microbore pipework, the following applies:
►We accept no liability for circulation issues, cold radiators, poor flow or blockages in microbore pipework following any works, including boiler installation, system drain-down, refill, power flushing or the addition of inhibitor. Rectification works will be charged at the current hourly rate.
►A new boiler installed onto an existing microbore system is guaranteed as an appliance only. We do not guarantee that the existing microbore pipework will deliver adequate flow or heat distribution, and boiler faults arising from restricted flow through microbore pipework (including pump strain, kettling, lockouts and heat exchanger blockage) are not covered by our labour guarantee.
►We cannot guarantee that a power flush or chemical clean will clear microbore pipework, and no guarantee against re-blockage is given.
►Where we identify microbore pipework at survey or on site, we may recommend upgrading some or all of it. If you decline that recommendation, you accept the risks described in this clause and any related manufacturer warranty limitations.
10.12 — Where a system is converted from low pressure to high pressure, the client accepts the risk that existing pipework, fittings, cartridges or ballvalves may require upgrading at additional cost.
10.13 — Connection to existing systems: Where a new boiler (of any type — combi, system or conventional/heat-only) is connected to the client’s existing heating and hot water system, the following applies:
►Our guarantee covers the new boiler, its flue and the connections we make — not the existing system it is connected to. Existing radiators, radiator valves, pipework, cylinders, coils, tanks, pumps, motorised valves and controls remain at the client’s risk (see also clause 6.7).
►A new boiler typically operates at higher flow rates, temperatures and pressures than the appliance it replaces. Existing joints, fittings, radiators and components that were previously watertight may begin to leak or fail once the new boiler is commissioned. Such leaks and failures arise from the age and condition of the existing system, not from our workmanship, and we accept no liability for them or for any resulting damage. Repairs will be chargeable.
►System water cleanliness: manufacturer warranties require the system to be cleansed and treated in accordance with BS 7593. Where we carry out the specified cleanse and the client declines a recommended power flush or additional cleaning of a heavily contaminated system, we accept no liability for boiler faults, blockages or warranty rejections caused by pre-existing sludge, scale or debris in the system.
►Compatibility of existing controls, thermostats, programmers and wiring with the new boiler is assessed in good faith, but where existing controls are retained at the client’s request or to keep costs down, no guarantee is given on their continued operation, and replacement if they fail is a separate chargeable work.
►On conventional and system boiler installations, the performance of hot water delivery depends on the existing cylinder, its coil and the associated pipework. We do not guarantee hot water recovery times, flow rates or temperatures achieved through existing cylinders and pipework.
11. Limitation of Liability
11.1 — We will carry out all services with reasonable care and skill.
11.2 — Our total liability for any claim arising from our services is limited to the total fees paid to us for the specific works giving rise to that claim.
11.3 — We are not liable for: loss of profit or revenue; indirect or consequential loss; losses arising from events beyond our reasonable control; losses resulting from your failure to follow our recommendations; or losses arising from pre-existing defects in your property, fixtures or fittings.
11.4 — We are not liable for any existing pipework, fittings or structures that we connect to or work around, including: roof flashings when replacing a boiler flue or mounting external equipment; pipe connections to newly fitted radiators; tap connectors when replacing taps; or existing refrigerant pipework reused at the client’s request.
11.5 — Equipment and appliances are subject to their own manufacturer warranties. We are not liable for faults in products that were not apparent at the time of installation.
11.6 — Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded. Nothing in these terms affects your statutory rights as a consumer.
12. Pre-Existing Conditions & Electrical Installations
12.1 — It is assumed that all existing pipework, wiring, electrical installations and structures at the property meet current standards, have been properly maintained, and are suitable for the works being carried out.
12.2 — We are not an electrical contractor. No inspection, testing or assessment of the property’s electrical installation (including the consumer unit, circuits, earthing, bonding or RCD protection) is carried out by us before, during or after any works, and our quotations are prepared on the assumption that the electrical installation has been maintained in a safe, compliant condition. No electrical upgrades are included in our quoted price unless specifically stated.
12.3 — This applies to all installations of any kind — including boilers, air conditioning systems, cylinders, pumps, showers, controls and any other equipment requiring an electrical connection. Where any such equipment is connected to the existing electrical installation, faults, tripping, nuisance RCD operation or failures that arise from the age, condition or non-compliance of that installation (including a consumer unit requiring replacement or upgrade) are not our responsibility, and rectification — including any consumer unit replacement, rewiring or circuit upgrade — is a separate chargeable work to be carried out by a qualified electrician.
12.4 — A new appliance may place a load on, or reveal defects in, an electrical installation that previously appeared to function normally. Such defects arise from the pre-existing condition of the installation, not from our workmanship, and we accept no liability for them or for any resulting cost, loss or damage.
12.5 — We will not be held responsible for any issues that arise as a result of pre-existing defects, substandard previous workmanship, or factors known to you but not disclosed to us prior to works commencing.
13. Further Terms
✓ Waste Removal — Unless agreed in writing, disposal of all waste materials is the client’s responsibility. Old appliances and packaging will be left on site unless we have agreed otherwise. Where refrigerant recovery and disposal of old air conditioning equipment is included in a quotation, it will be carried out in accordance with F-Gas and WEEE requirements.
✓ F-Gas Compliance — All refrigerant handling is carried out by appropriately qualified engineers under our Refcom registration (REF1022420). We are required by law to refuse works that would breach the F-Gas Regulations, and no liability arises from such refusal.
✓ Frozen & Blocked Pipes — We are not liable for fractures found in frozen pipework. We cannot guarantee clearance of blockages in frozen pipes or drains.
✓ Force Majeure — We are not liable for delays or failures caused by circumstances beyond our reasonable control, including extreme weather, stock and supply shortages, manufacturer or distributor delays, epidemics, industrial action, or failures of third-party suppliers and couriers.
✓ Call Recording — All calls to and from Dorset Plumbing Ltd may be recorded for training, monitoring and record-keeping purposes. Call recordings may be relied upon by either party as evidence of instructions given, agreements reached and variations accepted — including acceptance of alternative equipment under clause 7.8.
✓ Governing Law — These terms are governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the English courts.
Questions About Our Terms?
If you have any questions about these terms and conditions before booking, we’re happy to talk them through with you. We believe in being upfront about how we work — no small print surprises.
Call us on 01202 668822 or email info@dorsetplumbing.com.
Frequently Asked Questions
Yes. Clearing worktops and emptying any cupboards or storage areas the engineer will need access to is your responsibility. This applies to all jobs including emergency call-outs. If the area is not clear, we may need to charge for the additional time taken or, in some cases, rearrange the visit.
Where access requires removal of kickboards or panels, we take all reasonable care. However, if a board or panel is already cracked, split or weakened, we cannot be held responsible if it sustains further damage during removal. We will always advise you if we believe a panel is at risk before proceeding.
Yes, our engineers use dust sheets where practical. However, dust sheets cannot guarantee complete protection from all dust, debris or drips, particularly in confined spaces. We recommend removing or covering any particularly delicate or valuable items near the working area before we arrive.
Yes. All labour is guaranteed for 12 months from the date of completion, subject to our standard guarantee conditions. Parts and equipment are covered separately by the relevant manufacturer’s warranty. Full details are set out in Section 10 of these terms.
Yes. These terms apply to all air conditioning installation, servicing and repair work carried out under our Dorset Air Conditioning trading style, alongside all plumbing, heating and gas work by Dorset Plumbing Ltd. All refrigerant work is carried out under our Refcom F-Gas registration.
Equipment availability depends on manufacturers and distributors, and during busy periods stock can run short at no notice. Where this happens we may offer you alternative equipment of equivalent or better specification so your installation date can be kept. If you accept the alternative — whether in writing, by message or over the phone — that agreement is binding and the alternative unit becomes the equipment on your order. Calls may be recorded as a record of what was agreed. Full details are set out in Section 7 of these terms.
Installation dates are genuine estimates, but equipment availability depends on manufacturers and distributors. During periods of high demand — such as heat waves for air conditioning equipment — industry-wide shortages can extend lead times. Where this happens we will keep you informed, reschedule to the earliest available date or offer equivalent alternative equipment. Full details are set out in Section 7 of these terms.
No, unless it is specifically stated in your written quotation. We are not an electrical contractor and we do not inspect or test your property’s electrical installation. Quotes assume your electrics have been maintained and are up to standard. If connecting a new appliance reveals that the consumer unit, wiring or a circuit needs upgrading, that work is separate and must be carried out by a qualified electrician. Full details are set out in Section 12 of these terms.